/* =========================================================
   Ticket FAB & Modal — Tô Contando
   ========================================================= */

/* ---------- FAB (Floating Action Button) ---------- */
.ticket-fab {
  position: fixed;
  bottom: 28px;
  right: 24px;
  z-index: 200;
  display: inline-flex;
  align-items: center;
  gap: 10px;
  padding: 14px 20px;
  border: 0;
  border-radius: 999px;
  color: #fff;
  background: var(--gradient);
  font-size: .875rem;
  font-weight: 700;
  cursor: pointer;
  box-shadow: 0 10px 28px rgba(91,79,204,.32), inset 0 1px 0 rgba(255,255,255,.2);
  transition: transform 240ms cubic-bezier(.22,1,.36,1), box-shadow 240ms;
  white-space: nowrap;
}
.ticket-fab:hover {
  transform: translateY(-3px) scale(1.02);
  box-shadow: 0 18px 40px rgba(91,79,204,.38), inset 0 1px 0 rgba(255,255,255,.2);
}
.ticket-fab:active {
  transform: scale(.97);
}
.ticket-fab svg {
  width: 18px;
  height: 18px;
  fill: rgba(255,255,255,.25);
  stroke: #fff;
}
.ticket-fab-badge {
  position: absolute;
  top: -5px;
  right: -5px;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: 999px;
  background: #ff4b6e;
  color: #fff;
  font-size: .6rem;
  font-weight: 800;
  display: grid;
  place-items: center;
  border: 2px solid var(--bg, #f4f6fa);
}
@media (max-width: 480px) {
  .ticket-fab-label { display: none; }
  .ticket-fab { padding: 15px; border-radius: 50%; }
}

/* ---------- Backdrop ---------- */
.ticket-backdrop {
  position: fixed;
  inset: 0;
  z-index: 299;
  background: rgba(10,10,20,.48);
  backdrop-filter: blur(6px) saturate(140%);
  animation: backdrop-in 220ms ease forwards;
}
@keyframes backdrop-in {
  from { opacity: 0; }
  to   { opacity: 1; }
}

/* ---------- Modal ---------- */
.ticket-modal {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 300;
  width: min(400px, calc(100vw - 32px));
  height: 600px;
  max-height: calc(100dvh - 80px);
  display: flex;
  flex-direction: column;
  border-radius: 22px;
  background: var(--surface, #fff);
  border: 1px solid var(--border, #e8eaf0);
  box-shadow: 0 28px 70px rgba(22,22,38,.22), 0 6px 20px rgba(22,22,38,.1);
  overflow: hidden;
  animation: modal-in 280ms cubic-bezier(.22,1,.36,1) forwards;
}
@keyframes modal-in {
  from { opacity: 0; transform: translateY(18px) scale(.97); }
  to   { opacity: 1; transform: translateY(0)    scale(1); }
}

/* ---------- Modal Header ---------- */
.ticket-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 16px 20px;
  border-bottom: 1px solid var(--border, #e8eaf0);
  background: var(--surface, #fff);
  color: var(--text, #1a1a2e);
  border-radius: 22px 22px 0 0;
}
.ticket-header-agent {
  display: flex;
  align-items: center;
  gap: 12px;
}
.ticket-avatar {
  position: relative;
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: var(--gradient);
  display: grid;
  place-items: center;
  color: #fff;
}
.ticket-avatar svg { width: 20px; height: 20px; }
.ticket-online-dot {
  position: absolute;
  bottom: 0;
  right: 0;
  width: 12px;
  height: 12px;
  background: #34c759;
  border: 2px solid var(--surface, #fff);
  border-radius: 50%;
}
.ticket-header-info h2 {
  margin: 0;
  font: 700 1rem "Plus Jakarta Sans", sans-serif;
  letter-spacing: -.02em;
}
.ticket-subtitle {
  font-size: .75rem;
  color: #34c759;
  font-weight: 600;
}
.ticket-close {
  display: grid;
  place-items: center;
  width: 32px;
  height: 32px;
  border: 0;
  border-radius: 50%;
  background: var(--bg, #f4f6fa);
  color: var(--text-muted, #6b7280);
  cursor: pointer;
  transition: background 160ms, color 160ms;
}
.ticket-close:hover { background: #e8eaf0; color: var(--text, #1a1a2e); }
.ticket-close svg { width: 16px; height: 16px; }

/* ---------- Identification View ---------- */
.ticket-view-ident {
  padding: 24px 20px;
  display: flex;
  flex-direction: column;
  gap: 0;
  overflow-y: auto;
  max-height: calc(100dvh - 140px);
}
.ticket-view-ident > p {
  margin: 0 0 20px;
  color: var(--text-muted, #6b7280);
  font-size: .8375rem;
  line-height: 1.65;
}
.ticket-field {
  display: flex;
  flex-direction: column;
  gap: 5px;
  margin-bottom: 14px;
}
.ticket-field label {
  font-size: .78rem;
  font-weight: 600;
  color: var(--text, #1a1a2e);
}
.ticket-field input,
.ticket-field textarea {
  width: 100%;
  padding: 10px 13px;
  border: 1.5px solid var(--border, #e8eaf0);
  border-radius: 10px;
  background: var(--bg, #f4f6fa);
  color: var(--text, #1a1a2e);
  font: inherit;
  font-size: .875rem;
  transition: border-color 180ms, box-shadow 180ms;
  resize: none;
}
.ticket-field input:focus,
.ticket-field textarea:focus {
  outline: none;
  border-color: var(--primary, #7b61ff);
  box-shadow: 0 0 0 3px rgba(123,97,255,.14);
}
.ticket-field textarea {
  min-height: 88px;
}
.ticket-error {
  margin: 2px 0 8px;
  color: #e53e3e;
  font-size: .78rem;
  min-height: 1rem;
}

/* ---------- Buttons ---------- */
.ticket-btn-primary {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 12px 20px;
  border: 0;
  border-radius: 12px;
  background: var(--gradient);
  color: #fff;
  font: 700 .875rem "Plus Jakarta Sans", sans-serif;
  cursor: pointer;
  transition: transform 180ms, box-shadow 180ms;
  box-shadow: 0 6px 18px rgba(91,79,204,.22);
}
.ticket-btn-primary:hover {
  transform: translateY(-1px);
  box-shadow: 0 10px 24px rgba(91,79,204,.3);
}
.ticket-btn-primary:active { transform: scale(.97); }
.ticket-btn-small { padding: 8px 14px; font-size: .8rem; }
.ticket-btn-icon {
  display: grid;
  place-items: center;
  width: 36px;
  height: 36px;
  border: 1.5px solid var(--border, #e8eaf0);
  border-radius: 10px;
  background: var(--bg, #f4f6fa);
  color: var(--text-muted, #6b7280);
  cursor: pointer;
  transition: border-color 160ms, color 160ms, background 160ms;
  flex-shrink: 0;
}
.ticket-btn-icon:hover {
  border-color: var(--primary, #7b61ff);
  color: var(--primary, #7b61ff);
  background: var(--primary-pale, #ede7ff);
}
.ticket-btn-icon svg { width: 16px; height: 16px; }

/* ---------- Chat View ---------- */
.ticket-view-chat {
  display: flex;
  flex-direction: column;
  flex: 1;
  min-height: 0;
  overflow: hidden;
}

/* Status Bar */
.ticket-status-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 10px 16px;
  border-bottom: 1px solid var(--border, #e8eaf0);
  background: var(--bg, #f4f6fa);
  font-size: .72rem;
}
.ticket-protocol-label {
  color: var(--text-muted, #6b7280);
  margin-right: 4px;
}
.ticket-status-chip {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 3px 10px;
  border-radius: 999px;
  background: rgba(52,199,89,.12);
  color: #1a8a3a;
  font-size: .65rem;
  font-weight: 700;
}
.ticket-status-chip::before {
  content: "";
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #34c759;
}

/* Messages */
.ticket-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  scroll-behavior: smooth;
}
.ticket-messages::-webkit-scrollbar { width: 4px; }
.ticket-messages::-webkit-scrollbar-track { background: transparent; }
.ticket-messages::-webkit-scrollbar-thumb { background: var(--border, #e8eaf0); border-radius: 4px; }

/* Message bubbles */
.ticket-msg {
  display: flex;
  flex-direction: column;
  max-width: 82%;
  gap: 4px;
}
.ticket-msg.msg-agent { align-self: flex-start; }
.ticket-msg.msg-user  { align-self: flex-end; }
.ticket-msg-bubble {
  padding: 10px 13px;
  border-radius: 14px;
  font-size: .825rem;
  line-height: 1.55;
  word-break: break-word;
}
.msg-agent .ticket-msg-bubble {
  background: var(--bg, #f4f6fa);
  border: 1px solid var(--border, #e8eaf0);
  color: var(--text, #1a1a2e);
  border-bottom-left-radius: 4px;
}
.msg-user .ticket-msg-bubble {
  background: var(--primary, #7b61ff);
  color: #fff;
  border-bottom-right-radius: 4px;
}
.ticket-msg-time {
  font-size: .6rem;
  color: var(--text-soft, #8a91a2);
}
.msg-agent .ticket-msg-time { align-self: flex-start; padding-left: 4px; }
.msg-user  .ticket-msg-time { align-self: flex-end;   padding-right: 4px; }

/* Typing indicator */
.ticket-typing {
  align-self: flex-start;
  display: flex;
  gap: 4px;
  padding: 10px 14px;
  background: var(--bg, #f4f6fa);
  border: 1px solid var(--border, #e8eaf0);
  border-radius: 14px;
  border-bottom-left-radius: 4px;
}
.ticket-typing span {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--text-muted, #6b7280);
  animation: typing-bounce 1.2s ease infinite;
}
.ticket-typing span:nth-child(2) { animation-delay: .2s; }
.ticket-typing span:nth-child(3) { animation-delay: .4s; }
@keyframes typing-bounce {
  0%, 80%, 100% { transform: translateY(0); opacity: .6; }
  40%           { transform: translateY(-5px); opacity: 1; }
}

/* File preview */
.ticket-file-preview {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  border-top: 1px solid var(--border, #e8eaf0);
  background: var(--bg, #f4f6fa);
}
.ticket-file-preview img {
  width: 44px;
  height: 44px;
  object-fit: cover;
  border-radius: 8px;
  border: 1px solid var(--border, #e8eaf0);
}

/* Input Area */
.ticket-input-area {
  border-top: 1px solid var(--border, #e8eaf0);
  background: var(--surface, #fff);
}
.ticket-form {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 10px 12px;
}
.ticket-input {
  flex: 1;
  min-width: 0;
  padding: 9px 13px;
  border: 1.5px solid var(--border, #e8eaf0);
  border-radius: 12px;
  background: var(--bg, #f4f6fa);
  color: var(--text, #1a1a2e);
  font: inherit;
  font-size: .875rem;
  transition: border-color 180ms, box-shadow 180ms;
}
.ticket-input:focus {
  outline: none;
  border-color: var(--primary, #7b61ff);
  box-shadow: 0 0 0 3px rgba(123,97,255,.12);
}
.ticket-btn-send {
  width: 36px;
  height: 36px;
  padding: 0;
  border-radius: 10px;
  flex-shrink: 0;
}
.ticket-btn-send svg { fill: rgba(255,255,255,.25); }

/* Hidden utility */
[hidden] { display: none !important; }

/* Dark mode adjustments */
[data-theme="dark"] .ticket-modal {
  background: var(--surface, #1a1a2e);
  border-color: var(--border, #2a2a3e);
}
[data-theme="dark"] .ticket-status-bar { background: var(--surface, #1a1a2e); }
[data-theme="dark"] .ticket-field input,
[data-theme="dark"] .ticket-field textarea,
[data-theme="dark"] .ticket-input { background: var(--bg, #0f0f1a); }
[data-theme="dark"] .msg-agent .ticket-msg-bubble { background: #202035; border-color: #2a2a3e; }
[data-theme="dark"] .ticket-btn-icon { background: #202035; border-color: #2a2a3e; }
[data-theme="dark"] .ticket-view-ident > p { color: var(--text-muted); }
[data-theme="dark"] .ticket-header { background: var(--surface, #1a1a2e); color: #fff; }
[data-theme="dark"] .ticket-online-dot { border-color: var(--surface, #1a1a2e); }
[data-theme="dark"] .ticket-close { background: #202035; color: #8a91a2; }
[data-theme="dark"] .ticket-close:hover { background: #2a2a3e; color: #fff; }

/* ============================================================
   Conversational Bot / Quick Replies
   ============================================================ */
.ticket-quick-replies {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 0 16px 12px;
}
.ticket-qr-btn {
  background: var(--surface, #fff);
  border: 1px solid var(--primary, #7b61ff);
  color: var(--primary, #7b61ff);
  border-radius: 20px;
  padding: 8px 16px;
  font-size: .8125rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 180ms ease;
}
.ticket-qr-btn:hover {
  background: var(--primary, #7b61ff);
  color: #fff;
  transform: translateY(-1px);
  box-shadow: 0 4px 12px rgba(123,97,255,.2);
}
[data-theme="dark"] .ticket-qr-btn {
  background: var(--surface, #1a1a2e);
}
[data-theme="dark"] .ticket-qr-btn:hover {
  background: var(--primary, #7b61ff);
}

/* Ident form inside chat */
.ticket-chat-form {
  display: flex;
  flex-direction: column;
  gap: 12px;
  width: 100%;
}
.ticket-chat-form .ticket-field { margin-bottom: 0; }

/* Branding */
.ticket-branding {
  text-align: center;
  padding: 8px 16px 16px;
  font-size: .65rem;
  color: var(--text-soft, #8a91a2);
}
.ticket-branding a {
  color: var(--primary, #7b61ff);
  text-decoration: none;
  font-weight: 600;
}